Checking or savings account -- Managing an account -- Complaint #6252307
Complaint Overview
Complaint ID: 6252307
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Idaho
ZIP Code: 83301
Date Received: 2022-11-28T12:00:00-05:00
Date Sent to Company: 2022-11-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was contacted by someone claiming to be from the Wells Fargo fraud department. She attempted to verify some transactions that were not mine. I was sent a text code, also from the normal Wells Fargo number i get the 2 factor authentication from. I gave her the code. I believe she then was able to login to my account. She asked for my XXXX secure token id for some reason. I gave it to her but then immediately realized something wasn't right. I hung up the phone and called Wells Fargo immediately. While i was calling i got a notification that a wire went through. They told me on the phone that she wired money to XXXX XXXX XXXX XXXX and i didn't understand why they couldn't ' call them immediately and say 'do n't let this money leave '. They ( wells fargo ), did not seem in a hurry to do anything. They reset my username and pw for online access and told me i needed to go into the bank and close the account and open a new one, which i did the very next day. They have now denied my claim saying i'm responsible for all wires on my account regardless of whether i authorized them or not. This is crazy. I was also told in the bank that i would get the money back and now i'm told i want. This is absolute fraud, i did not authorize this wire and I was scammed.
Frequently Asked Questions
What is Complaint #6252307 about?
Complaint #6252307 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-11-28T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.