Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6249560
Complaint Overview
Complaint ID: 6249560
Company: PNC Bank N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Illinois
ZIP Code: 60611
Date Received: 2022-11-25T12:00:00-05:00
Date Sent to Company: 2022-11-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My wallet was stolen near XXXX XXXX XXXX XXXX in XXXX on XX/XX/22. The contents of the wallet included XXXX credit cards, XXXX debit card, an XXXX XXXX XXXX and my keys. The perpetrator ( XXXX ) attempted to use my cards a XXXX for purchases of up to > {$3000.00}. I only became aware that my wallet was stolen when I started to get alerts and calls from the credit card companies trying to verify the attempted charges. The only fraudulent charge attempt that was not properly identified as fraud was a charge for {$760.00} purchase using my PNC Virtual Wallet Student Checking and Savings Account debit card at XXXX. PNC did call me as well as the other credit card companies on other charge attempts being made and blocked them. Unbeknown to me, PNC let this one go through. Once I became aware of this charge, I reported it as fraudulent to PNC. The gave me a provisional credit as required by law, but now they have reversed the credit claiming that it was a valid charge. I have included copies of the XXXX police reports that I filed as well. PNC Bank XXXX XXXX in XXXX PNC XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #6249560 about?
Complaint #6249560 was filed against PNC Bank N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-11-25T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.