Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #6248450
Complaint Overview
Complaint ID: 6248450
Company: Chime Financial INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Illinois
ZIP Code: 60077
Date Received: 2022-11-26T12:00:00-05:00
Date Sent to Company: 2022-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I filed a dispute with chime and explained in my dispute that the atm I used to withdraw XXXX dollars did not dispense my money to me but the money was taken out of my account.when I got in touch with the merchant that owns the cash station machine, the looked into my accusation and told me that there was an error in their atm and told me that I was right, the machine did not dispense me no cash.i went through the proper chain of command with chime only to find out that they denied my claim. I have since refiled dispute after dispute with chime after sending them more evidence every time they denied my dispute but to no avail, they seem to be sending me denial after denial saying their was no evidence that the atm didnt dispense me the funds.so I called the merchant to verify if chime had reached out to them.they stated that they have not received a chargeback from chime and chime has not reached out to them at all concerning my dispute for investigational purpose.i need to send u guys all the evidence I have because chime has not looked into this matter but continue to deny my dispute.i have transaction records number, the time, date, and location.i also have an email from the merchant that says chime hasnt reached out to them at all.chime wont let me talk to their investigators and every time I get a supervisor on the phone I get the run around about my money.please help me and look into this matter.i promise u this is worth your time.thank u very much.
Frequently Asked Questions
What is Complaint #6248450 about?
Complaint #6248450 was filed against Chime Financial INC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-11-26T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.