Vehicle loan or lease -- Managing the loan or lease -- Complaint #6247853
Complaint Overview
Complaint ID: 6247853
Company: American Honda Finance CORP
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Billing problem
State: Georgia
ZIP Code: 31326
Date Received: 2022-11-26T12:00:00-05:00
Date Sent to Company: 2022-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been having a recurring problem with American Honda Finance failing to process my payment checks in a timely manner. For this month 's bill, the statement arrived on XX/XX/XXXX and my payment due date is XX/XX/XXXX. American Honda Finance has routinely taken between XXXX to XXXX business days to process my payment check, even though I mail it in the day that I get my bill in the mail. This has led to multiple occurrences of American Honda Finance not crediting my payments until after the due date has passed even though payment was mailed far in advance of the delivery time required by XXXX. As an example, in XXXX I mailed my monthly payment on XX/XX/XXXX, but American Honda Finance did not process my check until XX/XX/XXXX, nearly XXXX weeks after I had mailed it. No other company I have an account with struggles to receive and process my monthly checks, this is an issue I have only encountered with American Honda Finance.
Frequently Asked Questions
What is Complaint #6247853 about?
Complaint #6247853 was filed against American Honda Finance CORP regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2022-11-26T12:00:00-05:00.
How did American Honda Finance CORP respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against American Honda Finance CORP?
Yes, visit the American Honda Finance CORP company profile at readthecomplaint.com/company/american-honda-finance-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.