Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6247782
Complaint Overview
Complaint ID: 6247782
Company: Discover Bank
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Ohio
ZIP Code: 44070
Date Received: 2022-11-26T12:00:00-05:00
Date Sent to Company: 2022-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Account number ending in XXXX Case Number : XXXX XX/XX/2022 Purchased USED video card from XXXX XXXX that was cost {$1100.00} using my Discover card. XXXX sent me a different video card from the one I purchased. I looked online reviews of the XXXX XXXX and it's 2 out 5 stars, people are complaining about different issues with used items sold at XXXX XXXX. I contacted XXXX multiple times in regards to returning the video card back to them, but XXXX is not providing me with the return label nor the return shipping address so I can ship it back to them. Contacted Discover card and filed the dispute, sent the pictures of the video card received, multiple explanations and documents proving that I receive the wrong item and still Discover charged me for the wrong item I received from the merchant, with no explanation whatsoever from XXXX why the wrong item was shipped to me. Paying more than {$1000.00} for the item and not having it is ridicules and Discover did absolutely TOTALY ZERO to protect their customer.
Frequently Asked Questions
What is Complaint #6247782 about?
Complaint #6247782 was filed against Discover Bank regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-11-26T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.