Money transfer, virtual currency, or money service -- Overdraft, savings, or rewards features -- Complaint #6247777
Complaint Overview
Complaint ID: 6247777
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Overdraft, savings, or rewards features
State: Washington
ZIP Code: 98004
Date Received: 2022-11-26T12:00:00-05:00
Date Sent to Company: 2022-11-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
PayPal did not grant me the promotion to which I followed the terms and conditions to the T. I successfully argued that I did in fact follow all of the terms and conditions and instead of giving me the original credit they offered me a " courtesy '' offer. This courtesy offer was extremely dubious. The instructions specifically indicated me to click " get offer '' when there is no such button. When I asked customer service how to use the offer, I was quite seriously told " trial and error '' on a recorded line by a XXXX named XXXX XXXX ID XXXX. I asked her and her previous agent several times quite directly if XXXX was a qualifying Merchant for this offer and neither of them could tell me. I asked for any Merchant that they knew the offer would work on and I was told that PayPal can not confirm or deny any company the offer is valid with. So they have given me an offer with no way of knowing where it will be accepted. It is if as a customer I don't know where I can use it. The company issuing me the credit, paypal, The ledges they have no way to know where this credit will be used and will not substantiate the value of the credit offered. They refused to investigate, raise a complaint, or in any way do more than present me with roadblocks.
Frequently Asked Questions
What is Complaint #6247777 about?
Complaint #6247777 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Overdraft, savings, or rewards features. It was received by the CFPB on 2022-11-26T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.