Credit card or prepaid card -- Fees or interest -- Complaint #6245701
Complaint Overview
Complaint ID: 6245701
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: New York
ZIP Code: 10466
Date Received: 2022-11-27T12:00:00-05:00
Date Sent to Company: 2022-12-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
RE : Capitalone bank N.A. case no. # XXXX This is to inform you that Capitalone bank has removed the double charge by XXXX on my credit card. Thanks to CFPB. However, they still have not credited my account over {$800.00} that I have already made on the account balance of {$1600.00} to pay down the debt. I contacted Capital one bank and they said my $ XXXX payments will be credited to my account when the case is closed. Unfortunately however, Capital one bank have sent me a wrong billing statement due XX/XX/22 based on {$1600.00} instead of about $ XXXX balance that I am actually owing. ( statements enclosed ). I am appealing to CFPB to mandate capital one bank to credit my account the monies I have already paid on my credit card & stop charging me high interest rate based on wrong account balance. I am thanking CFPB in advance for assistance in resolving this very important matter. Yours Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #6245701 about?
Complaint #6245701 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2022-11-27T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.