Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #6245430
Complaint Overview
Complaint ID: 6245430
Company: Blockfi INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Texas
ZIP Code: 78741
Date Received: 2022-11-27T12:00:00-05:00
Date Sent to Company: 2022-11-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Investment account with XXXX. All of my funds were in the Interest Account ( ~ {$8800.00} ). They have closed access to withdraws or any transactions, will not respond to any customer service lines, and essentially locked me out of my funds. Accounts were locked in mid XXXX.
Frequently Asked Questions
What is Complaint #6245430 about?
Complaint #6245430 was filed against Blockfi INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2022-11-27T12:00:00-05:00.
How did Blockfi INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Blockfi INC?
Yes, visit the Blockfi INC company profile at readthecomplaint.com/company/blockfi-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.