Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #6245158
Complaint Overview
Complaint ID: 6245158
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: New York
ZIP Code: 11791
Date Received: 2022-11-27T12:00:00-05:00
Date Sent to Company: 2022-11-27T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/24 I used a debit card with PayPals Bill Pay service for {$990.00}. PayPal accepted the transaction and charged the debit card, but did not send the payment to my vendor, XXXX XXXX XXXX XXXX. PayPal has a transaction ID which they claim is proof that the transaction was successfully completed. The vendor has not credited my account. I've contacted the vendor several times and they have not received the payment from PayPal. I've used PayPal to make similar payments quite often without issue. I've tried to resolve this issue multiple times with PayPal but all have been unsuccessful. The case I opened with PayPal was # XXXX. PayPal closed the case stating the transaction completed successfully. I appealed it and they closed the case again with the same response. On XX/XX/XXXX I initiated a 3 way call between PayPal and XXXX. The XXXX representative explained that they investigated extensively and did not receive the payment from PayPal. The PayPal representative used this information to re-submit the case with a new reason code. On XX/XX/XXXX, I was notified by PayPal that my case had been denied again based on the merchants response and the information we have to date.
Frequently Asked Questions
What is Complaint #6245158 about?
Complaint #6245158 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-11-27T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.