Debt collection -- Communication tactics -- Complaint #6230096
Complaint Overview
Complaint ID: 6230096
Company: Northwest Bancshares INC
Product: Debt collection
Sub-Product: Auto debt
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
State: Ohio
ZIP Code: 45420
Date Received: 2022-11-21T12:00:00-05:00
Date Sent to Company: 2022-11-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Northwest Bank had my auto loan. I received XXXX bills in XXXX, XXXX normal and XXXX with a large lump sum. I called in and the representative told me not to worry about it and took a normal payment from me. This is noted in their accounts. This is also the last notation any employee has made. I was contacted in XXXX asking me why I am making small partial payments for a lump sum bill. When I told them about my conversation in XXXX and the payment I made then I was told that I was incorrect and that it did not happen. The lump sum for a " lapse in insurance coverage '' from a company called XXXX XXXX XXXX. I told them that was impossible, I've had the same insurance coverage from XXXX XXXX working with the same local representative, XXXX, at the same office in my home town since 2007. I contacted my insurance company and they claim I did not set up my insurance after buying the car. This is false. I called them the day I bought the car and again a couple weeks later because they messed up and failed to set up the new account. XXXX XXXX is denying this. I have been called and called Northwest Bank numerous times and they have constantly left me on extended holds, hung up, and told me the correct representatives would call me back but then failed to do so. The lump sum for the short, supposed, lapse of insurance is obscene at more than 10x my normal rate for full coverage of insurance.
Frequently Asked Questions
What is Complaint #6230096 about?
Complaint #6230096 was filed against Northwest Bancshares INC regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2022-11-21T12:00:00-05:00.
How did Northwest Bancshares INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Northwest Bancshares INC?
Yes, visit the Northwest Bancshares INC company profile at readthecomplaint.com/company/northwest-bancshares-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.