Checking or savings account -- Managing an account -- Complaint #6226582
Complaint Overview
Complaint ID: 6226582
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Oregon
ZIP Code: 97330
Date Received: 2022-11-20T12:00:00-05:00
Date Sent to Company: 2022-11-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I received a refund for an item I purchased XX/XX/XXXX. The item is recalled and I was eligible for a full refund of {$150.00}. The refund was processed by XXXX on XX/XX/XXXX, and despite me explaining to XXXX that I had a new Business Bank Account w/ Wells Fargo they refunded the money to the closed business account. I called Wells Fargo customer service at XXXX six times between XX/XX/XXXX thru XX/XX/XXXX. XXXX XXXX XXXX I was told on the first XXXX calls that occurred between these dates that the funds were sent back to XXXX. This was not true. XX/XX/XXXX -my XXXX call to Wells Fargo XXXX was able to file a claim. I was told to wait 10 business days for the claim to process, which I did. XX/XX/XXXX, XXXX received a letter from Wells Fargo XXXX Assistance XXXX XXXX XX/XX/XXXX that they completed the research and " a processing error did not occur, consider your claim closed. '' I did not receive the money via deposit into my current business account w/ Wells Fargo XXXX On XX/XX/XXXX I called twice ( the toll free # above ) and was hung up on after working with the agent for about XXXX minutes. Immediately called back again, spoke with a different agent ( at the Wells Fargo customer service # I provided above ) and she could see the money was refunded to my closed account on XX/XX/XXXX. She transferred me to a XXXX named XXXX in the Online Division of Wells Fargo and he confirmed the money shows it was refunded by XXXX to my closed Wells Fargo account. After " XXXX '' from the Online Division of Wells Fargo did his research he could only start another claim ( XX/XX/XXXX ) and told me I had to wait another 10 business days for the money to be refunded to my current business account.
Frequently Asked Questions
What is Complaint #6226582 about?
Complaint #6226582 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-11-20T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.