Mortgage -- Trouble during payment process -- Complaint #6226256
Complaint Overview
Complaint ID: 6226256
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Texas
ZIP Code: 775XX
Date Received: 2022-11-20T12:00:00-05:00
Date Sent to Company: 2022-11-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello My mortgage closed in XX/XX/2022 and my previous banker ( XXXX ) sold the mortgage servicing to Nationstar/Mr Cooper. I had made my first payment ( XXXX ) to the previous mortgage holder before it was transferred. My XXXX payment is not being reflected on my account with Mr Cooper. I have been in contact multiple times and sent the statement information from the previous mortgage company. I have confirmed with the previous mortgage company that all funds and information were sent to Mr Cooper. I made my XXXX payment after receiving confirmation over email that this is being addressed, but my XXXX payment was applied to XXXX and the additional principal payment is being held as a partial payment for XXXX. I was reassured that the payment would be addressed the week of XX/XX/XXXX, but it was not. I am concerned that this will impact my credit report when the 60-day grace period ends and my account still shows overdue. I have tried to pay additional money to the principal balance in both payments, and I am concerned that the additional principal payments are being amortized appropriately for the correct month. I have attached a timeline of communication and copies of all letters/information provided to me on this matter. Thank you!
Frequently Asked Questions
What is Complaint #6226256 about?
Complaint #6226256 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-11-20T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.