Checking or savings account -- Closing an account -- Complaint #6223731
Complaint Overview
Complaint ID: 6223731
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can't close your account
State: Michigan
ZIP Code: 49506
Date Received: 2022-11-19T12:00:00-05:00
Date Sent to Company: 2022-11-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been experiencing identity theft and have filed a report with the FTC. In XXXX, I received 2 unsolicited debit cards from cash app. I immediately called the company to have then suspend activity on the accounts and close them. I had to XXXX for a phone number since I do not have the cash app or access to these accounts. They were not easy to find a number to call. I spoke with " XXXX '' in customer service who sent me an email with a few questions and a link to send photos of each card so they could cancel the accounts. I never received a response back. I would like to know that they have suspended all activity and are/will close the accounts and that they will erase my information from any site they use to service the accounts.
Frequently Asked Questions
What is Complaint #6223731 about?
Complaint #6223731 was filed against Block, INC. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-11-19T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.