Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6221625
Complaint Overview
Complaint ID: 6221625
Company: Chime Financial INC
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 77379
Date Received: 2022-11-18T12:00:00-05:00
Date Sent to Company: 2022-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Subject : Chime Disputes Team Issues Claim ID : XXXX Customer filed dispute multiples times ( at least 5X ) on XX/XX/22 with Chime Disputes Team due to unauthorized charge from Merchant. Disputes Teams failed to thoroughly investigate uploaded documentation for Claim ID : XXXX. Disputes Team kept automatically marking the claim as closed without processing documentation that was provided.
Frequently Asked Questions
What is Complaint #6221625 about?
Complaint #6221625 was filed against Chime Financial INC regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-11-18T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.