Checking or savings account -- Opening an account -- Complaint #6221117
Complaint Overview
Complaint ID: 6221117
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Account opened as a result of fraud
State: Florida
ZIP Code: 330XX
Date Received: 2022-11-18T12:00:00-05:00
Date Sent to Company: 2022-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Sometime in XXXX I became aware of a Capital One account had been opened in my name. I honestly can not remember how but I think Capital One contacted me. At the time of the call I thought it was done, account closed. I did ask for verification of the closed account to be mailed to me. I got verification of XXXX accounts being closed in separate envelops. The account I was aware of, XXXX XXXX I have no idea what this other account is and couldn't get any additional info from Capital One fraud representative, the other account ended in XXXX. Since verification of XXXX accounts being closed I still receive communication from them as if I am a customer. I don't have the date but, I have received a debit card well after the closing of the accounts. I have called each time and they confirm I don't have a account. Today I received a notice about setting up my new 360 checking account ( I am embarrassed to say I can not remember how the message came to me, it had to be by text but I can not find it! ) I went to the website for their phone number and called. Thinking I was still dealing with the first XXXX accounts I inadvertently found another account had been opened in my name, the last XXXX digits are XXXX. I couldn't get any additional info about this account from the Capital One representative except it the information to open the account was done online yesterday, XX/XX/XXXX.
Frequently Asked Questions
What is Complaint #6221117 about?
Complaint #6221117 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2022-11-18T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.