Checking or savings account -- Managing an account -- Complaint #6221005
Complaint Overview
Complaint ID: 6221005
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Texas
ZIP Code: 76180
Date Received: 2022-11-18T12:00:00-05:00
Date Sent to Company: 2022-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called Wells Fargo XXXX XXXX XXXXXXXX on XX/XX/2022 to report unauthorized transaction, the young lady advised she would need to cancel my card and send me a new card. I advised that I did not want to cancel my XXXX and did not want to move forward with the request as I need my card for the weekend, she said ok. Not only was my card canceled without my permission 2 days later she did not order me a new card after explaining to how important it was to have my card. This caused embarrassment while try to make a purchase and was done without my consent.
Frequently Asked Questions
What is Complaint #6221005 about?
Complaint #6221005 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-11-18T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.