Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #6220930
Complaint Overview
Complaint ID: 6220930
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
ZIP Code: XXXXX
Date Received: 2022-11-18T12:00:00-05:00
Date Sent to Company: 2022-11-18T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XX/XX/2022 Wells Fargo bank closed both our XXXX XXXX accounts due to our XXXX XXXX XXXX XXXX. Wells Fargo sent a Cashier 's check to our nomiated U.S. address in XXXX XXXX, Florida. As our only U.S. bank account has been closed and we are XXXX XXXX residents a U.S. USD cashier 's check does not work for joint accounts so we require an International Money Transfer. The total sum due is XXXX USD. Of concern, and very confusing, we received a Wells Fargo Cashiers check for the sum of XXXX USD. Not confidence inspiring. The Cashier 's check was returned to Wells Fargo with a completed and XXXX Wells Fargo Account XXXX and Withdrawl Request form. This form included an XXXX XXXX from the XXXX XXXX authorities as requested. This package was sent via XXXX courier and received by Wells Fargo Bank, Exception Payments Account XXXX department in XXXX, MN on XXXX XXXX at XXXX. To date I have logged a minimum hold time of XXXX XXXX on a number of toll free contact numbers provided by Wells Fargo and not one answered. Subsequently I have sent a second letter asking for a status updated on the requested XXXX XXXX XXXX. This was received on XXXX XXXX at XXXX and to date there has been no response. Still no toll free number answers. I understand that there may be a back log as Wells Frago probably have closed alarge number of accounts but an acknowledgement takes little time.
Frequently Asked Questions
What is Complaint #6220930 about?
Complaint #6220930 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-11-18T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.