Checking or savings account -- Managing an account -- Complaint #6217410
Complaint Overview
Complaint ID: 6217410
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: North Carolina
ZIP Code: XXXXX
Date Received: 2022-11-17T12:00:00-05:00
Date Sent to Company: 2022-11-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I deposited a check from XXXX XXXX in the amount of {$8200.00} to my checking account. Truist bank put a 7 day hold on the check and stated that it was due to a possibility of being fraudulent. I understand that the check could be held for approximately 3 days but 7? So I wait the 7 days and as per my mobile app it says the funds will be available on XX/XX/2022, I look in my account and still no funds are available. I have uploaded a copy of the mobile app screenshot. I call and the girl, XXXX, is telling me the hold is until after XX/XX/2022. I voice my concerns letting her know the funds state they should be available today XX/XX/2022 and does not want to hear anything else. I asked for a manager and spoke to XXXX. She was also unhelpful ; she states that because at the time of my deposit I did not have {$8200.00} in my account and that is the reason for the 7 days hold. Yet another reason, I let her know that when I opened the account, I deposited {$87000.00} check and yet that cleared in 3 days and I surely did not have that amount in my account. Obviously, they do not do any research on your account before placing hold for earlier in the year I had {$15000.00} in my account. I can guarantee that tomorrow morning I will be closing all my accounts at Truist! Do not recommend this bank. On another note, I was in another state for 3 weeks and my debit card was not working and the girl had to order me a new one and send it to me, I told her that I was out of town and had no cash on hand. You think she escalated the mailing of this card, no I had to wait 10 days for my card to come with no money. Worst service ever!
Frequently Asked Questions
What is Complaint #6217410 about?
Complaint #6217410 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-11-17T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.