Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #6216930
Complaint Overview
Complaint ID: 6216930
Company: Chime Financial INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: Kentucky
ZIP Code: 42101
Date Received: 2022-11-17T12:00:00-05:00
Date Sent to Company: 2022-11-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called on XX/XX/2022 And asked for the balance of XXXX to be moved from my credit builder account to my checking account and was told that they would instead they closed my credit builder account and sent a check to a address that I was not living at for a year now I told them that I had no way of getting access to the address nor did I have access to the mobile app I told them my id was misplaced they then opened my credit builder account back up and have issued another check after telling me they were going to put the money immediately back in my credit builder this has been going on for 3 plus weeks and they keep telling me different stories everytime I call I told them that my car broke down and I was far away from home and I needed my money they are taunting my situation and I don't think it is funny I just want my money placed back into my account.
Frequently Asked Questions
What is Complaint #6216930 about?
Complaint #6216930 was filed against Chime Financial INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2022-11-17T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.