Mortgage -- Incorrect information on your report -- Complaint #6212626
Complaint Overview
Complaint ID: 6212626
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: VA mortgage
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Nevada
ZIP Code: 89433
Date Received: 2022-11-16T12:00:00-05:00
Date Sent to Company: 2022-11-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I called and asked if I could a deferred payment due to a medical procedure I had that kept me out of work for over a month. The associate gave me the wrong information telling me about a in-house program the company offered where it's not a deferred payment but the payment is spread over a XXXX month period and is not considered late nor will it be reported late on my credit report or effect my credit in any way. I had specifically told her this can not go on my credit report or I will not go through with the program and I would just have to get the money another way. She again told me that it was an in-house program and it stays in-house. They have agreed over the phone that they gave the wrong information but are refusing to remove the XXXX lates payments. The late payments are XX/XX/2022, XX/XX/2022 and XX/XX/2022. This account should not be reporting any late payments.
Frequently Asked Questions
What is Complaint #6212626 about?
Complaint #6212626 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Incorrect information on your report. It was received by the CFPB on 2022-11-16T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.