Student loan -- Dealing with your lender or servicer -- Complaint #6204349
Complaint Overview
Complaint ID: 6204349
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Alabama
ZIP Code: 352XX
Date Received: 2022-11-14T12:00:00-05:00
Date Sent to Company: 2022-11-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I submitted my annual recertification for XXXX in XXXX of this year. The certification is handled by the government at student loan dot gov. This year, they have not submitted the certification to all of my federal student loan service provider and I have been paying twice the amount I should be paying for the past XXXX months. Ive tried to explain to student loan dot gov that I need them to submit the certification to Navient. Instead, they have told me that all Navient loans have been transferred to another service provider call XXXX. This can not be accurate, at least as of this date, because I continue to make payments to Navient and have never been notified by XXXX. Regardless, none of this is my fault and I shouldnt have to sort through the various transfers and processes these companies perform. Moreover, I should be better assisted by the Dept of Education as they have taken the responsibility of notifying my servicers of my application and recertification. Instead, they keep telling me to contact Navient or XXXX to discuss why my payment is too high. Dept of Education ( on this date XXXX ) can not every grasp the issue that I need for them to send my application to Navient. They are relying on bad information and if this is happening to me, you can bet this is happening to others. For whatever reason, Navient has retained my account in their servicer profile and the Dept of Education refuses to believe it. If, perhaps I am going to be serviced by XXXX, that is fine but their presumption is premature and has continued to cause me to pay XXXX per month rather than XXXX. Its an insurmountable amount of money and I have been so confused these last few months that I have even considered taking our a personal loan to pay off other debt since I cant afford to pay my other bills right now. I have had to ask my husband for money to help me pay my bills these past 4 months. This has real life consequences for people.
Frequently Asked Questions
What is Complaint #6204349 about?
Complaint #6204349 was filed against Navient Solutions, LLC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-11-14T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.