Checking or savings account -- Managing an account -- Complaint #6203653
Complaint Overview
Complaint ID: 6203653
Company: Hello Digit, LLC
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: New York
ZIP Code: 109XX
Date Received: 2022-11-14T12:00:00-05:00
Date Sent to Company: 2022-11-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a customer with Digit/HelloDigit, the savings application. On XX/XX/XXXX, I had a little over XXXX in my account ( between a couple of goals set ). This money was earmarked for a medical expense, for which a deposit must be paid by this Friday. On Saturday, I checked to ensure the money was there, and over XXXX of the funds were gone. I have attempted to contact Digit numerous times through email ( they do not have a customer service number ) and have heard nothing back. In addition, they did not reach out to me when this occurred.
Frequently Asked Questions
What is Complaint #6203653 about?
Complaint #6203653 was filed against Hello Digit, LLC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-11-14T12:00:00-05:00.
How did Hello Digit, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Hello Digit, LLC?
Yes, visit the Hello Digit, LLC company profile at readthecomplaint.com/company/hello-digit-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.