Credit reporting, credit repair services, or other personal consumer reports -- Incorrect information on your report -- Complaint #6203251
Complaint Overview
Complaint ID: 6203251
Company: Transunion Intermediate Holdings, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Information belongs to someone else
State: Georgia
ZIP Code: 30318
Date Received: 2022-11-14T12:00:00-05:00
Date Sent to Company: 2022-11-14T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX of this year I got a bill from XXXX XXXX XXXX for a past due account that was not mine. I called the customer service phone number on the bill and requested to speak with a supervisor on all three attempts at various times between XX/XX/2022 and XX/XX/2022 to advise of this fraudulent account in my name. Upon speaking to someone of an XXXXXXXX XXXX on all 3 attempts who on each separate call all confirmed themselves to be a mangers at XXXX XXXX XXXX. I repeatedly, on all 3 calls insisted the account that I was being billed for was not mine. I explained that my mobile service for the last 6 years has been through XXXX and with XXXX prior to that time frame. I also advised that my current internet and cable service is with XXXX XXXX and prior to that XXXX XXXX. Upon explaining this, at no time was any of the managers I spoke with able to find the source of the account. They repeatedly on each call transferred me to other departments in hopes someone else could find the account, which each transfer gave as little insight as the previous. No one at XXXX XXXX XXXX ever could confirm the source or service on the account. This made it impossible to address with XXXX XXXX XXXX so how is XXXX XXXX XXXX now able to just randomly report a fraudulent account from a company who could not explain the service or time frame of service being billed. XXXX XXXX XXXX and XXXX XXXX XXXX are both culpable parties in the perpetuation of the fraud. I was repeatedly asked by each XXXX XXXX XXXX manager if I knew what the service being billed was for, this is problematic! If XXXX XXXX XXXX was billing me and the company itself had no knowledge or record of the service account why has this fraudulent account been sent to collections with a third party that I have no affiliation, no signed contract, and no service agreement with either? An investigation of the business practices of both XXXX XXXX XXXX and XXXX XXXX XXXX is warranted here. The fraud that continues to persist with companies selling these account to third party collections agencies and not even investigating when fraud has been indicated.This clearly appears prevalent that the crime of fraudulent and deceptive business practices of XXXX XXXX XXXX and XXXX XXXX XXXX is a normal business practice. Neither of these companies are practicing fair business standards and I want their business practices of knowingly reporting fraudulent accounts to be investigated Immediately.
Frequently Asked Questions
What is Complaint #6203251 about?
Complaint #6203251 was filed against Transunion Intermediate Holdings, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2022-11-14T12:00:00-05:00.
How did Transunion Intermediate Holdings, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Transunion Intermediate Holdings, INC.?
Yes, visit the Transunion Intermediate Holdings, INC. company profile at readthecomplaint.com/company/transunion-intermediate-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.