Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #6198958
Complaint Overview
Complaint ID: 6198958
Company: Equifax, INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
State: Colorado
ZIP Code: XXXXX
Date Received: 2022-11-13T12:00:00-05:00
Date Sent to Company: 2022-11-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Equifax is refusing to process my dispute request. I have been blocked from filing an online dispute due to the account being closed by Equifax without my approval. The account was closed with inaccurate information and needs to be corrected. I also requested that my Consumer Statement be updated and have not received any update to my request. I contacted customer service by phone on XXXX, XX/XX/2022 to request an update and was told that my new Consumer Statement was updated and I needed to wait 72 hours and it would be available. I checked back on Sunday XX/XX/XXXX and my account has no updates. I also mailed my dispute to Equifax on XX/XX/XXXX making my request in writing to correct the inaccurate information on my XXXX XXXX Account and My Consumer Statement. Equifax has not made any changes to my account as of the date of this complaint.
Frequently Asked Questions
What is Complaint #6198958 about?
Complaint #6198958 was filed against Equifax, INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2022-11-13T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.