Checking or savings account -- Managing an account -- Complaint #6198910
Complaint Overview
Complaint ID: 6198910
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Georgia
ZIP Code: 30045
Date Received: 2022-11-13T12:00:00-05:00
Date Sent to Company: 2022-11-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2022 I received a call from Wells Fargo with a person telling me that they have suspected unauthorized transactions on my debit card in XXXX at XXXX and I live in Georgia, after telling them that was not me in XXXX the person said they needed to shut the card down and would need to send a code to my phone to verify the request. After sending the code I read the code back to the person which this is something I've experienced before with Wells Fargo after being with them for XXXX years so I didn't suspect any fraudulent activity, once I got off the phone with the person claiming to be from Wells Fargo I tried to login to my account and noticed I couldn't because my password had be changed so I called back to Wells Fargo and explained to them about the call I just received and they told me that was not them and they needed to file a fraud claim, then the Wells Fargo representative tells me that a wire transfer of {$23000.00} had been made through my account and I almost passed out so I stopped my work and immediately went to the closet Wells Fargo and spoke with a small business manager. Once we were able to get back in my account I saw that a wire transfer of {$23000.00} was pending and the small business account manager told me not to worry because even if the wire transfer goes through they will put the money back in my account well on XX/XX/XXXX I called the fraud department to get the status on my claim and the representative told me my claim was denied because I gave authorization for the wire transfer but I didn't even know about the wire transfer until they told me after I received a call from Wells Fargo with the EXACT PHONE NUMBER that's on back of my debit card that started with debit card fraud at XXXX in XXXX to a {$23000.00} wire transfer.
Frequently Asked Questions
What is Complaint #6198910 about?
Complaint #6198910 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-11-13T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.