Checking or savings account -- Managing an account -- Complaint #6196371
Complaint Overview
Complaint ID: 6196371
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Arizona
ZIP Code: 85260
Date Received: 2022-11-10T12:00:00-05:00
Date Sent to Company: 2022-11-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
See ATTACHED reponse from me on the matter below ase number : XXXX Account number ending in : XXXX Dear XXXX XXXX XXXX : Thank you for your patience while we looked into your concerns. Weve completed our research and are ready to share our findings. Upon receipt of your inquiry, the Consumer and Small Business Executive Office also reviewed this dispute. While it is disappointing to learn that you may have been the victim of a fraud scheme, we agree with the decision previously communicated to you by our Claims Assistance Center. Because the transaction was made by you we are not able to follow up with the merchant on your behalf. We recommend you contact the merchant directly to resolve the issue.
Frequently Asked Questions
What is Complaint #6196371 about?
Complaint #6196371 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-11-10T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.