Mortgage -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #6196043
Complaint Overview
Complaint ID: 6196043
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Investigation took more than 30 days
State: Nevada
ZIP Code: 89512
Date Received: 2022-11-12T12:00:00-05:00
Date Sent to Company: 2022-12-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
As of XXXX, the original date that the property first opened. They have the original date as XX/XX/XXXX is the date that they refinanced without letting me know, which is identity theft, until after the divorced in XXXX. I have the documents to prove it. I have the mortgage monthly payment from my XXXXXXXX XXXX checking account submitted to Wellsfargo Home Mortgage Account, but I found it is going to my ex wife savings account instead. So I had been paying my ex wife, because they paid off my mortgage on the same that I purchased, without letting me know. Thats how they fraud me.
Frequently Asked Questions
What is Complaint #6196043 about?
Complaint #6196043 was filed against Wells Fargo & Company regarding Mortgage specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2022-11-12T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.