Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6196038
Complaint Overview
Complaint ID: 6196038
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Florida
ZIP Code: 32209
Date Received: 2022-11-12T12:00:00-05:00
Date Sent to Company: 2022-11-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I Contacted chime on XXXX XXXX In regards to unauthorized transactions completed on my account. Chime response on XXXX XXXX stating No error has happened. When In fact an error has happened the transaction wasnt completed by me I provided documents to prove my device was stolen and compromised so someone was in full control of my account. They also stated In accurate information.. saying transaction was completed in the past with the merchant and thats incorrect I have statements to prove. They basically denied any information provided without conducting a investigation being provided all incorrect information I have went above and beyond and verifying charges wasnt authorized by me and until chime does a proper investigation they will continue to deny me for something that wasnt completed by me is unacceptable
Frequently Asked Questions
What is Complaint #6196038 about?
Complaint #6196038 was filed against Chime Financial INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-11-12T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.