Student loan -- Dealing with your lender or servicer -- Complaint #6194913
Complaint Overview
Complaint ID: 6194913
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: North Carolina
ZIP Code: XXXXX
Date Received: 2022-11-11T12:00:00-05:00
Date Sent to Company: 2022-11-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I called my loan provider great lakes on XX/XX/2022 to start the refund process for the XXXX student loan forgiveness. I called back mid XXXX to check the status of my loan being reinstated and the refund of my loan repayment and they told me to wait another XXXX to XXXX weeks. I call again in that time line and I'm told my refund process was canceled and was reinstated today. I am just wanting to get back the money I paid during the time period it's being promised to be paid back and I feel like something shady might be going on.
Frequently Asked Questions
What is Complaint #6194913 about?
Complaint #6194913 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2022-11-11T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.