Credit card or prepaid card -- Getting a credit card -- Complaint #6194618
Complaint Overview
Complaint ID: 6194618
Company: Discover Bank
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Delay in processing application
State: Florida
ZIP Code: 33016
Date Received: 2022-11-11T12:00:00-05:00
Date Sent to Company: 2022-12-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Disocover credit card keeps giving me a hard time to verify my account with all paper work printed out and notarized by my bank it self, they claim this is for identity purposes but yet my irs forms already came back to them and this same paper work im uploading to you guys has been sent to them as well They been playing games with me the hole month of XXXX saying paper work doesnt come in or not uploaded but yet how easy it is to show you guys proof of everything i sent in here i have confirmation of faxes been faxed in and is always a story the fax didnt come in or something is incomplete this is what they asked for and this is what ive been sending for the past XXXX weeks notarized and printed out at my bank institution they went as far as implying i can be an XXXX XXXX or a XXXX on the phone and that i could be making this up please i need you guys to step in for me and stop this they will hurt my credit score if they shut down my account and im tired of asking for a super visor to call me back or even get them on the phone they claim you have to wait three days to speak to a super visor
Frequently Asked Questions
What is Complaint #6194618 about?
Complaint #6194618 was filed against Discover Bank regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2022-11-11T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.