Checking or savings account -- Managing an account -- Complaint #6193359
Complaint Overview
Complaint ID: 6193359
Company: Santander Holdings USA, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Florida
ZIP Code: 33024
Date Received: 2022-11-10T12:00:00-05:00
Date Sent to Company: 2023-03-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I am experiencing a large loss of funds for unauthorized transactions on my Santander checking account. On XX/XX/2022 I used my debit card at XXXX for {$2.00}. On XX/XX/2022 My debit card and PIN were used at various ATM locations to complete multiple cash withdrawals until over {$4500.00} was stolen from my account. Thirteen transactions occurred back to back until Santander system noticed this very unusual suspicious activity which allowed said funds to be taken. I have no idea how this could happen or by whom because on XX/XX/2022 I was admitted to the hospital for a medical emergency. Please see attached. NOTE : I am hearing impaired and contact must be via email or relay service. I am XXXX yrs old and do not need the stress of this situation so I'd like to resolve it quickly as possible. Thank you.
Frequently Asked Questions
What is Complaint #6193359 about?
Complaint #6193359 was filed against Santander Holdings USA, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-11-10T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.