Credit card or prepaid card -- Problem when making payments -- Complaint #6192906
Complaint Overview
Complaint ID: 6192906
Company: Discover Bank
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Oklahoma
ZIP Code: XXXXX
Date Received: 2022-11-10T12:00:00-05:00
Date Sent to Company: 2022-12-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a discover credit card. I have been ill this year and also had an injury. I made a payment and somehow it returned. I checked the discover account and removed the card that I do not use. It did not come from the card I wanted. Keep in mind that card was removed and I could see it was removed from the account ; however, they still tried to charge it. I had already deleted the old payment arrangement, paid XXXX and made a new payment arrangement. yet, they are still trying to charge me from the old payment arrangement which was deleted. I made a new payment arrangement and paid XXXX and it has gone through. the payment arrangement is to pay XXXX over the next 12 months. ( I have had issues surrounding XXXX more than once this year, and XXXX as I stated ) I called in and talked to XXXX, who apparently was not listening to what I said, and I asked for a supervisor. I had to ask him again, I said, " respectfully, I am asking for a supervisor. '' He placed me on hold, was on hold a while, then I could hear what sounded like grunts and whispering. He seemed to want to argue, instead of getting to my immediate concern of charging a card that was removed. My concern is this is not the first time they have tried to take payments from a card that has been removed from the account. I have already made a new agreement, but I first paid XXXX. Somehow that does not seem proper to charge a card that is no longer tied to your account for payment. it was removed days ago and they tried to charge it just last night.
Frequently Asked Questions
What is Complaint #6192906 about?
Complaint #6192906 was filed against Discover Bank regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2022-11-10T12:00:00-05:00.
How did Discover Bank respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Discover Bank?
Yes, visit the Discover Bank company profile at readthecomplaint.com/company/discover-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.