Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #6189678
Complaint Overview
Complaint ID: 6189678
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Louisiana
ZIP Code: 705XX
Date Received: 2022-11-10T12:00:00-05:00
Date Sent to Company: 2022-11-10T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, I purchased a generator on XXXX for {$250.00} on XX/XX/2022 and paid through PayPal. The package was delivered on XXXX, XXXX. The problem is it wasn't delivered to my address. I contacted the seller right away and they agreed it was shipped to the wrong address and last name, but the same city. Street address doesn't appear on the tracking information. They promised to solve the problem with XXXX, to ship another generator, but didn't do any of that. Another thing is weight of the package, according to XXXX, is XXXXXXXX XXXX. Ordered generator is XXXXXXXX XXXX. I have opened a dispute on PayPal, but it was closed immediately after they contacted XXXX, because the package is marked as delivered. Their online representative didn't help at all. I can not appeal. However, I don't receive anything. Contacted XXXX online and their representative confirmed that the package was shipped to the completely different address. Screen shots of the chat with XXXX agents, reply from the shipper and tracking information with weight of the package and the wrong last name are attached. Thank you.
Frequently Asked Questions
What is Complaint #6189678 about?
Complaint #6189678 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2022-11-10T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.