Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6181359
Complaint Overview
Complaint ID: 6181359
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 10016
Date Received: 2022-11-08T12:00:00-05:00
Date Sent to Company: 2022-11-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I placed an order on XXXX and returned the items because they did not fit. XXXX provided me with a return label and the return was requested and shipped back within the 30 day return period. In addition, the return tracking # shows that the items were DELIVERED BACK TO XXXX and if you see in the attached photos of my chat conversation with XXXX and my emails, XXXX even CONFIRMED the packages were received. They said in the chat photo attached that it takes 14 business days to process the refund and to reach back out if I still do not receive my refund by then. It had been longer than 14 business days so I reached back out to them and they said that yes, they received my return, but now they can not find it in their warehouse so they cant process my refund. This is NOT my problem. I did what I was supposed to do, return the items. They can not steal my money like this because of a failure in their warehouse! XXXX then denied the claim saying they can't load XXXX XXXX tracking numbers which is very easily done on XXXX. They said they can only do XXXX, XXXX and XXXX which is false. In addition, they denied my claim and NEVER informed me of the denial. I reached out to XXXX on NUMEROUS occasions and they said they were still working on it when in fact they already had denied the claim. Now they are saying its been 35 days since the claim has been denied and I am screwed and if I want my money then I should " hire a lawyer and XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #6181359 about?
Complaint #6181359 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-11-08T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.