Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #6181351
Complaint Overview
Complaint ID: 6181351
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Tennessee
ZIP Code: 38104
Date Received: 2022-11-08T12:00:00-05:00
Date Sent to Company: 2022-11-08T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I sent a payment to a man named XXXX XXXX with PayPal. The pay again icon in my PayPal account was used. I paid XXXX XXXX a year ago for hosting a website. XXXX said he did not receive the payment and was about to take down my website so I paid him again. The second time I entered his email to pay and did not use the pay again icon. XXXX received the second payment. Upon trying to get the first payment refunded PayPal said I must ask XXXX to refund me because the transfer was personal and completed. XXXX said the email that was associated with the first payment was not his. PayPal 's database had used another XXXX XXXX email as recipient. Not the email I sent a payment last year. PayPal refuses to credit back the payment and the wrong person will not answer my emails or refund the payment.
Frequently Asked Questions
What is Complaint #6181351 about?
Complaint #6181351 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2022-11-08T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.