Checking or savings account -- Closing an account -- Complaint #6176574
Complaint Overview
Complaint ID: 6176574
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Closing an account
Sub-Issue: Can't close your account
State: Arizona
ZIP Code: 850XX
Date Received: 2022-11-07T12:00:00-05:00
Date Sent to Company: 2022-11-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
The Wells Fargo site in XXXX, Minnesota has not sent my court ordered settlement in 30 days as expressed by this dept. in an email that Wells Fargo is providing.which is handled by Wells Fargo in their branch locatons in XXXX, AZ. The check at the latest should have arrived XX/XX/2022. It is XX/XX/2022. I notified ithe XXXX last week in regards to the court ordered award check from Wells was not not received. Please ask why? Please ask why Email : XXXX. is an invalid address? In regards to obtaining clarification from the office in New York at ( XXXX ) XXXX Address : XXXX XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXX NY XXXX this is her email address and I can not send an email, because the address is invalid XX/XX/2022. Why? Please investigate this activity on behalf of Wells Fargo. I talked to a Wells Fargo XXXX and she made the statement numerous customers were present asking why? Why isnt Wells Fargo following up their customer service? I have been informed that Wells Fargo is now a safe bank This is very poor customer service follow-up and another goverment consumer complaint. I want to close all communication and I can not due to evasion. I have XXXX. Please investigate this company! XXXX XXXX XXXX :
Frequently Asked Questions
What is Complaint #6176574 about?
Complaint #6176574 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-11-07T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.