Mortgage -- Closing on a mortgage -- Complaint #6176316
Complaint Overview
Complaint ID: 6176316
Company: Spring Equity LLC
Product: Mortgage
Sub-Product: Home equity loan or line of credit (HELOC)
Issue: Closing on a mortgage
State: California
ZIP Code: 923XX
Date Received: 2022-11-07T12:00:00-05:00
Date Sent to Company: 2022-11-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I took out a XXXX XXXX XXXX with SpringEQ on XX/XX/2022 in the amount of XXXX. During the closing process, the lender paid off several outstanding debts including a personal loan through XXXX 's XXXX ( account number XXXX ) in the amount of XXXX. However, this amount resulted in an overpayment in the amount of XXXX which was refunded to the XXXX XXXX, the title company which initiated the original payoff [ Check No. XXXX ] However, to date, I have not received a refund nor has the amount been credited back to my home equity loan balance.
Frequently Asked Questions
What is Complaint #6176316 about?
Complaint #6176316 was filed against Spring Equity LLC regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2022-11-07T12:00:00-05:00.
How did Spring Equity LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Spring Equity LLC?
Yes, visit the Spring Equity LLC company profile at readthecomplaint.com/company/spring-equity-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.