Credit card or prepaid card -- Trouble using your card -- Complaint #6171792
Complaint Overview
Complaint ID: 6171792
Company: Bread Financial Holdings, INC.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Account sold or transferred to another company
State: California
ZIP Code: 90806
Date Received: 2022-11-05T12:00:00-05:00
Date Sent to Company: 2022-11-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My XXXX card was transferred to Comenity bank back in XX/XX/2022. Since then, I have been unable to register my card only to make payments. The telephone system keeps telling me I need to activate the cards. After I activated them for the 3rd time, I tried registering online and it gives me several different errors, 1 ) account information does not match their records, 2 ) the account is already registered. I have made three phone calls and have discussed the issues with the representatives. They informed me that they were aware of the issue almost a month ago. I again called today and had to reactivate the account although this as done over 2 weeks ago, and this was confirmed by the representatives. The representative today was unable to helped me and referred the issue to his supervisor who will be looking into it. I advised i do not want to incur any late fees due to missing a payment because I am unable to log in. She informed me that my next payment is due in XXXX. After reading all the complaints and reviews from other customers in similar situations, i feel uncomfortable not reporting the issue as I do not think that they are following the banking regulations as the access to our accounts is not being restricted and after multiple complaints and reports of this issue on my part, I feel that are not doing anything to help and they are using this as a strategy to collect interest on balances with Zero interest rates. This feels like a scam that can affect everyone 's finances and credit rating. Please help. XXXX
Frequently Asked Questions
What is Complaint #6171792 about?
Complaint #6171792 was filed against Bread Financial Holdings, INC. regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2022-11-05T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.