Vehicle loan or lease -- Struggling to pay your loan -- Complaint #6171751
Complaint Overview
Complaint ID: 6171751
Company: Santander Holdings USA, INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Struggling to pay your loan
Sub-Issue: Loan balance remaining after the vehicle is repossessed and sold
State: Pennsylvania
ZIP Code: 191XX
Date Received: 2022-11-05T12:00:00-05:00
Date Sent to Company: 2022-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The summer of XXXX XXXX XXXXXXXX I purchased a brand new XXXX XXXX. The engine has problems within the first two weeks of driving. The first issue the sensor engine was loose. The service worker XXXX was very rude and nasty towards me attempting to pick a fight. At the same time I was in the middle of experiencing homeless and about to lose my job. I was provided with their XXXXXXXX XXXX from enterprise with their 36 month warranty while fixing any problems. My engine blew within the next two weeks completely and I was placed in another rental ( XXXX XXXX ). I then asked for a complete vehicle replacement or refusal to pay the car note. I was not granted with another vehicle. I then learned about Lemon law, looked into the issue, after that the sensor came off again. Right after I called in for the last time which would have been the 3rd attempt to fix the vehicle. I had an appointment XXXX that day and someone repossessed my vehicle with all of my things in it XXXX that morning. Chrysler Capital agreed to lower the payment. 1, I should not have to pay this at all and finally I was discriminated against as a single XXXX woman. The Chysler Capital lowered amount is still unreasonalble. I went back and forth to the dealership trying to get the engine fixed and as I mentioned no payment was made to the brand new ( Lemon vehicle due to complication ). The dealership towed the vehicle after my 3rd call about the engine burning up with smoke. I need this removed.
Frequently Asked Questions
What is Complaint #6171751 about?
Complaint #6171751 was filed against Santander Holdings USA, INC. regarding Vehicle loan or lease specifically about Struggling to pay your loan. It was received by the CFPB on 2022-11-05T12:00:00-05:00.
How did Santander Holdings USA, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Santander Holdings USA, INC.?
Yes, visit the Santander Holdings USA, INC. company profile at readthecomplaint.com/company/santander-holdings-usa-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.