Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #6170566
Complaint Overview
Complaint ID: 6170566
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: California
ZIP Code: 95117
Date Received: 2022-11-05T12:00:00-05:00
Date Sent to Company: 2022-11-05T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
PayPal permanently limited/locked my account on XX/XX/22, even though I had uploaded my driver license for verification. In the notification I received, without any details or explanations, PayPal just claimed it was due to potential risk. However, I only used my account to make some small transfers in my household recently. The service fees were also charged by PayPal for each transaction. After ID submission for verification, I did not see any potential risk on my account. I called the customer service and the representatives said they could not help on resolving this issue. I am sure I did not do any fraud and can provide any document for verification purpose. Since my PayPal account has been used widely in my daily life, this wrong permanent limitation has caused me a lot of inconvenience.
Frequently Asked Questions
What is Complaint #6170566 about?
Complaint #6170566 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2022-11-05T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.