Mortgage -- Struggling to pay mortgage -- Complaint #6170363
Complaint Overview
Complaint ID: 6170363
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: VA mortgage
Issue: Struggling to pay mortgage
State: Arizona
ZIP Code: 856XX
Date Received: 2022-11-05T12:00:00-05:00
Date Sent to Company: 2022-11-05T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I have a VA loan with Wells Fargo, XXXX # XXXX. Our loan payment increased from {$380.00} to {$470.00} from XXXX to XXXX. This occurred because of increases to our escrow account. This I believe was due to XXXX XXXX XXXX company annually increased the cost of the our Home Owner 's policy. By XXXX it rose to nearly {$2000.00} per year. Our home is a single story brick home with XXXX bedrooms and XXXX bathrooms We purchased the home for {$54000.00} in XXXX and moved in in XXXX of XXXX. In XXXX of this year I wrote a letter to the Monitoring Unit at the XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX regarding the above noted issues. I have not been contacted by the XXXX. We would like to return to the payment of {$380.00} per month. Also we would request that the amount of difference in the two amounts be retuned to us for the years of XXXX and XXXX. Thank you for your help. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, AZ, XXXX Phone : XXXX
Frequently Asked Questions
What is Complaint #6170363 about?
Complaint #6170363 was filed against Wells Fargo & Company regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2022-11-05T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.