Checking or savings account -- Closing an account -- Complaint #6167476
Complaint Overview
Complaint ID: 6167476
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Closing an account
Sub-Issue: Company closed your account
State: Michigan
ZIP Code: 49548
Date Received: 2022-11-04T12:00:00-05:00
Date Sent to Company: 2022-11-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Well chime contact me said that they notice suspicious activity on my account. I reach out to them regarding the matter. Chime said they will be putting my account on hold until further investigation on my account. this may take some time to get back with on the matter. Now chime close account kept my money I had in the account. I reach out again to chime to see why they closed my account without giving me my money back. Chime said I need to send in documentation to prove my identity in order to reopen my account so I can receive my money! I sent in all the documents chime requested me to send in. Chime said to me at this time we decided to close your account do to suspicious activity they I dont comment on my account. Basically a person hacked my account changed my personal information like my phone number and email address associated with my account they changed my information without my permission and I told chime it was not making these changes to my account. This all happened XXXX and chime said it my fault I got hacked and since they did get in my account and change my information they said I will not be eligible for a refund and will not be able to reopen the account back
Frequently Asked Questions
What is Complaint #6167476 about?
Complaint #6167476 was filed against Chime Financial INC regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2022-11-04T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.