Mortgage -- Trouble during payment process -- Complaint #6166851
Complaint Overview
Complaint ID: 6166851
Company: Westgen Lending, A DBA Of Beckam Funding
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Texas
ZIP Code: 75002
Date Received: 2022-11-04T12:00:00-05:00
Date Sent to Company: 2022-11-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I closed on my loan with XXXX XXXX XXXX on XX/XX/2022. Our first payment was due on XX/XX/XXXX. Since we closed, I have been trying to figure out how to make payments to the mortgage company. They've given me contacts to 2 servicing companies but neither of this servicing company has a my loan information. I have not received any correspondence from XXXX XXXX XXXX. I've sent XXXX payments to XXXX with extra to cover principal but I have not received any notification on whether my payment was received or applied to my mortgage. Furthermore, I never have trouble with my other mail being received but XXXX insists they have not received checks that were mailed more than 2 weeks ago. My gut tells me is that they are not posting the check so that the interest they are charging on my {$640000.00} loan at 7.5 % can keep accruing. Please help me address this problem. This is the 21st century. Any mortgage company worth it's salt should have online access to me to pay and view my mortgage information. This is XXXX and I do not have any of my loan information
Frequently Asked Questions
What is Complaint #6166851 about?
Complaint #6166851 was filed against Westgen Lending, A DBA Of Beckam Funding regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-11-04T12:00:00-05:00.
How did Westgen Lending, A DBA Of Beckam Funding respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Westgen Lending, A DBA Of Beckam Funding?
Yes, visit the Westgen Lending, A DBA Of Beckam Funding company profile at readthecomplaint.com/company/westgen-lending-a-dba-of-beckam-funding to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.