Mortgage -- Closing on a mortgage -- Complaint #6165588
Complaint Overview
Complaint ID: 6165588
Company: Midfirst Bank
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Closing on a mortgage
State: New Jersey
ZIP Code: 07621
Date Received: 2022-11-04T12:00:00-05:00
Date Sent to Company: 2022-11-04T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was trying to refinance my home with a new lender, and during this process we found out that we needed to have the Covid relief HUD partial payment paid off before we can refinance. Unfortunately, our current lender Midland Mortgage never claimed the partial payment from HUD and due to this negligence I am now not able to refinance my home before the new lender rate expires. I have contacted HUD, who stated that Midland never claim the partial payment and they have no record of such lien. I have tried resolving this issue for several weeks now and just keep getting the round around from Midland Mortgage. I have spoken to several reps and supervisors ( rep XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, Loss Mitigation supervisor XXXX XXXX, XXXX XXXX XXXX XXXX XXXX and all I get is lies. They claim that they submitted the claim in XXXX but HUD has no record. They claim that they don't know what happened and that the claim is " in limbo ''. REALLY!! Then they claim that they were having problems processing the claim with HUD.???. Today XX/XX/2022 after several weeks OF LIES now they claim that upper management is working on it. I am unable to refinance my home and have lost the rate with the new lender due to the incompetence and negligence of Midland Mortgage.
Frequently Asked Questions
What is Complaint #6165588 about?
Complaint #6165588 was filed against Midfirst Bank regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2022-11-04T12:00:00-05:00.
How did Midfirst Bank respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Midfirst Bank?
Yes, visit the Midfirst Bank company profile at readthecomplaint.com/company/midfirst-bank to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.