Checking or savings account -- Managing an account -- Complaint #6163580
Complaint Overview
Complaint ID: 6163580
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Maryland
ZIP Code: 206XX
Date Received: 2022-11-03T12:00:00-05:00
Date Sent to Company: 2022-11-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a call from the bank ( Truist ) on XX/XX/22 asking if I requested that a new debit card be sent to new address. I said no. I called the bank back and they said they did not make the call, and they referred me to their fraud department, the lady said she would put a note on my account but at that point there was no unusual activity. Then I got a call from someone ( at the same number I used to call Truist ) saying that they were following up on my fraud incident ( the name was XXXX ) and then he sent my an authentication code via text and asked me to read it to him, then to the best of my memory he asked me to enter my pin via by typing the pin into my phone ( and that for security reasons, he wouldnt ask me my pin. ). He then said he would look into the situation and follow-up and that a new card would be sent to me. He called back on XX/XX/22, following up, saying before he could assist he needed to send me an authentication code to verify my identity. I read the code to him, then he asked if I wanted the card sent to me overnight. He said I could continue using my existing card until I received a new card in the mail. I told him no, because I wasnt going to be home and didnt want the card to sit outside. He then said oh are you going out of town ( I thought that was weird ) and I said no. Then he assured me the card would be sent, and we hung up. Then overnight I had multiple cash withdrawals, transfers and a debit purchase. Money was taken from both my checking and savings account. I have entered a claim with Truist Bank, went to the bank to open up a new account and I called the police to file a report, but they say I need proof of the claim from Truist before they could move forward with the investigation.
Frequently Asked Questions
What is Complaint #6163580 about?
Complaint #6163580 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-11-03T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.