Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #6163254
Complaint Overview
Complaint ID: 6163254
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Pennsylvania
ZIP Code: XXXXX
Date Received: 2022-11-03T12:00:00-05:00
Date Sent to Company: 2022-11-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, Thursday I was a victim of theft. My debit card was stolen and at least four unauthorized XXXX purchases were placed on my account. Once I realized these purchases were made I immediately called to cancel my card and also dispute the charges. Due to the charges being recent I had to wait until they were not pending which was yesterday and I disputed these charges with Chime banking. As of yesterday Chime denied my disputes due to reasons unknown by me. I then called XXXX to report these unauthorized charges in hopes to recoup my funds from them and they were also unable to assist me. I have never in my entire life bought anything from XXXX nor do I even have an XXXX account. This issue is very disheartening to me because as an educator it is hard times and I work really hard to earn my money. I am reporting this issue to CFPB because this is my last recourse and hope that this could be a third party entity to help me receive assistance in fixing this issue.
Frequently Asked Questions
What is Complaint #6163254 about?
Complaint #6163254 was filed against Chime Financial INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2022-11-03T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.