Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #6162516
Complaint Overview
Complaint ID: 6162516
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 91505
Date Received: 2022-11-03T12:00:00-05:00
Date Sent to Company: 2022-11-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My dispute is with Capital One Bank XXXX XXXX who services my credit account for Saks Fifth Avenue XXXX. I had purchased items in XX/XX/2022 which were later returned the same month within the stores return policy however, Capital One is not honoring the return to the extent of the minimum payment due and has increased my minimum due per the computer system recognizing that I still hold the merchandise thus making me owe more in a minimum payment. I have had numerous calls with agents in the customer service depts at Cap One and no one has been able to resolve this matter correctly. My first attempt which was through the Saks customer service team who tried to assist was able to get the minimum payment corrected but I was also on a deferment at the time. The next billing cycle on the monthly statements show a gradual decrease but is nowhere what the minimum payment was before I made these purchases which show on my XXXX statements and now XX/XX/2022. I have provided all statements from when I just made the purchases to where the credits were later posted on my account and the minimum payments were never correctly adjusted. I have been told that if my minimum payment was not collected for {$820.00} which I can only pay what the previous past due which was originally in XX/XX/2022 payment that I would be reported to the credit bureaus as 30 days late. I have come to you for assistance and reporting this mishandling of billing since I am unable to resolve this amicably while having the threat of my credit history and file being compromised due to their inability to fix the minimum payment issue.
Frequently Asked Questions
What is Complaint #6162516 about?
Complaint #6162516 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2022-11-03T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.