Checking or savings account -- Managing an account -- Complaint #6159032
Complaint Overview
Complaint ID: 6159032
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Texas
ZIP Code: 754XX
Date Received: 2022-11-02T12:00:00-05:00
Date Sent to Company: 2022-11-02T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On Friday XX/XX/2022 my debit card would not work. I called Capital One and they informed me my account was being phased out, according to a letter they had sent me 60 days ago. They said within 3-4 business days they would be mailing me a check for {$780.00} which I would receive in seven to ten business days. I informed the representative I did not receive a letter. On Monday XXXX, 2022 I called Capital One to check on the status of my account, I asked why they could receive a deposit while my account was on hold or closed, they informed me the deposit went through because the account number was correct. When I asked what amount would be sent, they again said {$780.00}. When I asked when or for a check number, they would not provide me with either. On Tuesday XXXX XXXX a check was deposited into the account for {$1700.00} and even though the account was on hold they received the deposit. This changed the amount in my account to {$2500.00}. So, I waited a day to call Capital One Customer Service. I wanted to see if they refused the deposit to an account on hold. On Wednesday XXXX XXXX when I opened my account, they had accepted the deposit leaving my account balance at {$2500.00}. They also accepted a pending payment transaction from their institution for a {$500.00}. When I called to ask why a deposit and pending transaction were being accepted to an account on hold, they could not explain this matter to me. They said now it would not be sending my funds until Monday XXXX XXXX if the account is closed today. I asked to speak with a supervisor I was informed I was speaking to a supervisor. XXXX employee # XXXX. I asked for a copy of the conversation and a copy of the letter. I was informed neither were available to me. I'm not sure if Capital one is breaking any federal banking regulations. I am sure that their actions have been extremely irregular at best.
Frequently Asked Questions
What is Complaint #6159032 about?
Complaint #6159032 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2022-11-02T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.