Mortgage -- Struggling to pay mortgage -- Complaint #6158204
Complaint Overview
Complaint ID: 6158204
Company: Bank Of New York Mellon Corporation, The
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: New York
ZIP Code: 10710
Date Received: 2022-11-02T12:00:00-05:00
Date Sent to Company: 2022-11-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I lost my job during the pandemic in addition to my husband leaving and eventually a divorce. I had a true financial hardship, this all started pre-pandemic in XXXX. As the pandemic hit and courts being closed and bank representatives not available as during pre-covid times. I was continued to be told the same thing by the bank representatives, that I need not worry and that at the moment the foreclosure would not be an issue and that once things normalized I would be given the opportunity to have the matter resolved. At some point I believe in XXXX the foreclosure was filed. I have tried endlessly to come to a resolution with the bank XXXX to no avail. Now I heading toward my final court hearing/conference on XX/XX/XXXX and despite my multiple requests for resolution, everything from a modification to a proper breakdown to understand how we got to these figures. I was even granted a XXXX state XXXX to bring my loan current and since there is still a shortage of approx. XXXX, they aren't willing to work with me. I really need help in saving my home. I have been in this home for about XXXX now or somewhere abouts. I am back to work and can afford my mortgage, I see no reason for the bank to not want to come to an agreement with me. Please help!! Sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #6158204 about?
Complaint #6158204 was filed against Bank Of New York Mellon Corporation, The regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2022-11-02T12:00:00-05:00.
How did Bank Of New York Mellon Corporation, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of New York Mellon Corporation, The?
Yes, visit the Bank Of New York Mellon Corporation, The company profile at readthecomplaint.com/company/bank-of-new-york-mellon-corporation-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.