Credit card or prepaid card -- Getting a credit card -- Complaint #6158136
Complaint Overview
Complaint ID: 6158136
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud
State: California
ZIP Code: 94402
Date Received: 2022-11-02T12:00:00-05:00
Date Sent to Company: 2022-11-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was intentionally deceived into opening a credit card account without my authorization or consent. I was asked if I wanted to join the rewards program and upon realizing sensitive personal information was being asked, I double checked to verify " rewards '' vs credit card which was never used throughout this process, and the associate said credit card. The process was not finished I denied authorization as I was falsely lead, she turned the screen and had finished the process for me as there were a few green buttons left that I personally did not click as I wanted the process to be stopped, but she went ahead and pushed the process forward and claimed it was already too late and nothing could be done. This store is intentionally misguiding consumers, and are taking advantage of a deceptive system. Insane the lack of customer service or respect to their " valued customers. '' Tried asking for the store XXXX on the phone, I was told I would get a call back, never did. Great resolution.
Frequently Asked Questions
What is Complaint #6158136 about?
Complaint #6158136 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2022-11-02T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.